Latisha Rogers, the assistant office manager at Tops Friendly Market for 13 years, gave a tearful account of the mass shooting at a memorial service on Sunday. The alleged gunman, Payton Gendron, targeted the predominately Black neighborhood supermarket.

Rogers shared that she attempted to call the police and was hung up on during the active shooting.

“I called 911, I go through the whole operator and everything, the dispatcher comes on and I’m whispering to her and I said, ‘Miss, please send help to 1275 Jefferson, there is a shooter in the store,'” she told WGRZ. “She proceeded in a very nasty tone and says, ‘I can’t hear you, why are you whispering, you don’t have to whisper, they can’t hear you.'”