A video showing two black men being arrested in a Philadelphia Starbucks quickly went viral this weekend. The incident involved a manager calling the police on one black man who reportedly didn't purchase anything at the popular coffee spot as he awaited friends. 
Following severe backlash on social media (which included the announcement of a boycott of the company), Starbucks CEO Kevin Johnson apologized in a statement on Saturday morning. 
Protesters gathered at the Philadelphia Starbucks at which the arrest took place on Monday to voice their anger. 
"A whole lot of racists and a whole lot of crap: Starbucks coffee is anti-black!" chanted the protesters. 

Protestor speaking to @Starbucks manager: “We are going to make sure we shut you down” @6abc pic.twitter.com/b6wlPononu— Jeannette Reyes (@6abcJeannette) April 16, 2018

As the protest continued, a Starbucks spokesperson announced that the manager who called the police is no longer with the company due to a "mutual" decision, The Philadelphia Inquirer reports. 
In a recent interview with NPR, Starbucks COO Rosalind Brewer (who is black) commented on the incident from the perspective of an African-American executive. 

“Just watching that video was quite painful. As an African-American executive myself with a 23-year-old African-American son, it was very difficult to watch. The police should not have been called in this situation, and this was a teachable moment for all of us. We take full responsibility to make sure that our company remains great. Good companies acknowledge their mistakes and then make the necessary changes to become a better company.”

Johnson followed his initial apology with a video message on Starbucks' official website, vowing to "fix this" by taking "immediate action to learn from this and be better." 
According to the CEO, "doing better" will include a "thorough investigation" and employee training "to better know when police assistance is warranted."
“These two gentlemen did not deserve what happened. We are accountable. I am accountable,” said Johnson. Johnson also offered to "meet personally with the two men who were arrested to offer a face-to-face apology."
Not long after Johnson announced those changes, another video clip suggestive of racial bias at Starbucks came to light. This one shows a black man being refused access to the bathroom after a white man (who did not buy anything) exits the bathroom. 

Starbucks has yet to comment on this incident. 
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