Thousands of people in Jackson, Mississippi, are still without immediate, safe drinking water and are being forced to lug gallons of water from distribution sites to their homes just to flush the toilet.

The crisis has been going on for three weeks after a winter storm passed through the area and damaged the city’s water treatment plant. While many residents in the higher elevation are still unable to shower or wash dishes due to low pressure in faucets, about 160,000 people in other areas of the city said the water was being restored, USA Today reported.  

Here are five things to know about the crisis: