We usually go to the doctor’s office literally for our health.

One Memphis woman unfortunately left her doctor's visit feeling worse.

On July 11, Lexi Carter claims that her physician, Dr. James Turner, greeted her with “Aunt Jemima,” according to WMC Action News 5.

"I haven't slept. I haven't — I haven't really been able to deal with this," Carter said. "It's just the most horrible feeling really and I try to understand it and I don't understand it."

News of the incident broke when Carter took to Facebook to express her grievances. 

"I was just sitting there waiting to be seen and he walked in," Carter said. "He had a young girl, physician's assistant trainee, a student with him and he looked at me and he goes 'Hi Aunt Jemima.'"

As many know, Aunt Jemima is a Quaker Oats Company-owned breakfast food brand, mostly known for its pancake mix and syrup.

The face of the brand — the “Aunt Jemima” character — is rooted in negative “mammy” stereotypes. The stereotype was originally used to characterize black women in servitude, but has more recently been employed as a racial slur used against black women in general.

"It was an insult, racial ethnic insult, a joke. It's putting me on a level of someone who is subservient with a smile — kind of step and fetch it. It was very derogatory, very demeaning. Especially for someone who prides myself in being none of that," Carter said.

She added that the doctor used the term more than once, and failed to apologize for it.

"Ms. Carter is one of our very dear patients and has been for years.  She is one of many African American patients and I count it a privilege to be their doctor.  Anything I said that tarnishes that image and my respect for her was a misspoken blunder on my part and was not intended to show disrespect for Ms. Carter.  I am very sorry for that misunderstanding,"  Dr. Turner said in a statement to WMC 5.

Though Dr. Turner fully admitted to using the term and apologized, Carter says his contrition comes a bit too late. She is planning to file a formal complaint with the state medical board.