Angry residents packed a Phoenix, Arizona, church to voice their grievances to the mayor and police chief after a video of officers violently confronting a family went viral.

The 2,600 seats at Pilgrim Rest Baptist Church were filled as attendees passed around a microphone during a Tuesday community meeting, reports The Washington Post. Phoenix mayor Kate Gallego and Police Chief Jeri Williams listened as several residents detailed how they were mistreated by police officers.

The meeting was prompted by the viral video which shows police officers ambush Dravon Ames, Iesha Harper and their two children with their weapons drawn. The family was accused of shoplifting after their daughter walked out of a Family Dollar with a doll, as Blavity previously reported. During the May 29 incident, Ames was handcuffed, and his life was threatened.

“I’m going to put a cap in your ass,” the officer told him. “I’m going to shoot you in your f**king face.”

Meanwhile, another officer commanded Harper to put her hands up, but she refused because she was holding her 1-year-old baby, who couldn’t walk. She is currently six months pregnant.

"The first officer grabbed the mother and the baby around both of their necks, and tried to take the baby out of the mother’s hand,” asserts a notice of claim filed by the couple. A notice of claim is the first step before a lawsuit. “He told her to put the baby on the ground, which she was unwilling to do because the baby could not walk, and the ground consisted of hot pavement.”

Harper later gave her baby to a witness and was cuffed. The officer allegedly told her “I could have shot you in front of your f**king kids.”

During the meeting, community members detailed their own violent encounters with the Phoenix Police Department, reports The Arizona Republic.

Edward Brown was paralyzed from the waist down after an officer’s bullet shattered his spine.

“Chief, I’ve waited a long time to speak with you,” he said.

Brown knows his situation could have been worse.

"This haunts me every single moment," Brown said. "It's a blessing that I'm sitting here and I'm alive."

Dante Patterson filed a report after his own encounter with an officer involved in the couple’s incident, but he was never satisfied with the response, according to ABC News.

"I tried twice to file a complaint through the Professional Standards Bureau so he does not do that conduct again and you guys ignored me and look what happened," Patterson told Williams. "You guys didn't listen to me, and just know that I'm not going to stop until something is done."

Ames eventually spoke and detailed how the incident changed his family.

"It just makes me sick to my stomach. I have nightmares of barrels being pointed in my face and all I could think was, 'How can I save my daughter?’" Ames said. "No kid should ever see that, nor should she see terror like that."

The 22-year-old insisted the shoplifting claim was the least of his worries.

"Police were trying to hurt us because she took a doll," Ames continued. "It hurts to see that this is what happens when someone's shoplifting. If you think it's about stealing or whatever … mass murderers get walked down and without a scratch."

The couple left before Williams and Gallego addressed the crowd.

"Real change doesn't start with our police department. Real change starts with our community," Williams said. The crowd responded with boos, and the police chief attempted to clarify her stance by saying that officers are part of the community.

The crowd wasn’t buying it, and she insisted there will be ongoing efforts to make amends.

"You don't have to believe me," Williams said. "The proof is in this meeting. At the end of the day, the proof is what happens after this meeting, and this is not the last of these meetings."

Mayor Gallego spoke for less than 30 seconds. She said the city will consider the community’s feedback and return with recommendations in a month.

"We will keep listening,” Gallego said. “Thank you for your time.”

The couple doesn’t believe them.

"We've been aware of apologies from the mayor and the chief and, honestly, it hasn't done anything to help us because it feels like a half apology,” Ames said. “The officers are still working. It feels like a slap in the face. It's like putting some lemon juice on an open wound.”

Family-Dollar

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